FREQUENTLY ASKED QUESTIONS

May I have car Delivered / Pick-up?

You may choose to pick up / return your vehicle directly to your home, office, hotel, airport, or other location at no additional cost. Please note: All pickup & delivery arrangements must be confirmed at least 24 hours in advance in order to guarantee on-time service. Any changes to pickup or delivery times/locations with less than 24 hours notice may incur an additional transportation fee.

May I add a driver once the trip has already started?

Yes, you may. After signing in to “my account”, select “+ additional driver” in “my profile” on the Dream Car Rentals website.

Are my passengers allowed to drive? How do I add a driver?

Additional drivers may be added at no additional charge by selecting “+additional driver” in “my profile” under the “my account” menu of the Dream Car Rentals website. Each additional driver must submit a valid driver’s license and will be subject to the same age, licensing, and driving-record restrictions as the primary renter.

What information is required of renters?

Payment card information : The renter must also provide their payment card information.
Driver’s license information : Every renter must submit his or her driver’s license number, in addition to the name and address on their driver’s license.
Identity verification questions : RealCar asks domestic applicants to provide the last four digits of their Social Security number, and may also ask them a few straightforward questions which they should be able to answer readily without reference to documentation to confirm their identity.
International Drivers:Non-US drivers are required to provide additional information, valid passport, and driver’s license from their home country.

What are the eligibility requirements?

You must be over 21-years old, and hold a current, valid (non-temporary) driver’s license (no major moving violations, DUI convictions, or similar infractions) and present your license to Dream Car Rentals when you receive your vehicle.
If you are under the age of 25, you may be required to demonstrate at least two years of current, U.S.-licensed driving history.
If you hold a foreign license, you must be at least 25 years old, and will be required to show your passport and a photograph of your license.
All renters must be physically present at the time of the rental. Unfortunately, Dream Car Rentals does not allow 3rd parties to pick up vehicles, and our employees must physically hand the keys to the car’s driver.

Can I extend my reservation?

Yes, you may, unless another renter has already booked the vehicle. If a trip is not extended and the vehicle is kept beyond the scheduled trip end time, you will be subject to significant late fees.

What times can I get a car delivered?

Our normal delivery hours are between 9 am and 9 pm. Any deliveries outside of those hours must be pre-arranged with us. We’ll do our best to work around your schedule.

Parking Rules for Street Parked Cars

It is the renter’s responsibility to carefully check all signs on the street where the car is parked to ensure that the spot is valid for at least 12 hours. If the vehicle is towed and/or ticketed within 12 hours of the car being returned, the renter will be responsible for the towing fee, any applicable tickets received, and an administration fee of up to $25.

Smoking Policy

All cars in the Dream Car Rentals fleet are strictly non-smoking.

Renters or their passengers are not permitted to smoke in any vehicle in the Dream Car Rentals fleet. Dream Car Rentals takes reports of smoking very seriously. If smoking is detected after a reservation has ended, the renter will face fines of up to $250. If the smell of smoke is detectable at the start of a reservation, please report it via email to info@rentdreamcars.ca (with subject line “Smell of smoking Prior to Reservation”) at the beginning of your reservation so that you are not held responsible for the fee.

Cancellation and Refund Policy

Customers may cancel 72 hours prior to the reservation start date for a full refund. If a cancellation is made within 72 hours of the reservation start date and time, an e-credit will be provided which can be applied toward future rental reservations with Dream Car Rentals.

Early Reservation End Refund Policy

Unfortunately, no refunds are provided for ending a reservation early. You will be charged for the full cost of the reservation regardless of when you return the car. Please plan your trip accordingly. If you wish to return a vehicle early, please confirm it with us at your earliest convenience.

Prohibited Uses of Dream Car Rentals Vehicles

Our rental vehicles may not be used for the following purposes:

By anyone not licensed to drive or whose driver’s license has been suspended or restricted.
For any illegal purpose, or in connection with any illegal activity.
While the driver is under the influence of alcohol above the legal limit or any drug or medication that impairs driving ability.
To carry persons or property for hire.
To push or tow anything.
To exceed posted speed limits.
In any speed test, speed contest, race, rally, speed endurance contest, demonstration, or on or near any racetrack or road course.
To teach anyone to drive.
With the intention to cause damage, or with wanton, willful, or reckless disregard for safety.
On any unpaved surface.
Outside of reservation times or without a valid reservation, as this constitutes unauthorized use.
When loaded beyond its rated capacity or with more passengers than the vehicle has seat belts.
To transport any flammable, toxic, volatile, poisonous, dangerous, or illegal substances.
Making any alterations, additions, or improvements to any vehicle.

Smoking in the car.

Fueling a vehicle with an improper type of fuel.

Driving Abroad Policy

Dream Car Rentals allows rentals to be taken throughout North America only. Please note: Renters must communicate their intent to take the rental into Canada and receive consent from Dream Car Rentals before booking their trip.

Ticket Responsibility

The renter is responsible for all parking, traffic, speeding, or other tickets or violations issued while the vehicle is being rented and must pay for any fees, penalties, towing charges, or impound costs. If you notify Dream Car Rentals that you are going to take care of the ticket, you will not be charged any additional administration fees. If Dream Car Rentals receives the ticket from a violation bureau, the credit card used for the reservation will be charged immediately for the amount of the ticket, along with a possible additional fee.

Toll Fees Responsibility

Renters are responsible for paying all toll fees incurred during their use of a rental. Failure to pay a toll properly will result in an administrative fee in addition to any charges associated with paying the toll fee. For all-electronic tollways with no manual payment option, renters must reimburse Dream Car Rentals directly to cover the toll fee, or else face an additional fee.

Mileage Limitations

Daily and weekend rentals include 200 free miles per day, weekly rentals include 1,000 free miles, and monthly rentals include 3,000 free miles (unless stated otherwise). Additional miles driven will incur a charge at the stated mileage rate of $0.75 per mile.

Weekend One-Day Rentals

Due to high demand, Dream Car Rentals cannot guarantee one-day rentals on Fridays, Saturdays, or Sundays in advance. However, stand-by one-day rentals are available on weekends. Contact us on the morning of your desired rental day to check availability for a same-day single-day rental.

Flat Tire Responsibility

Renters are responsible for any flat tires occurring during the reservation, along with related damages unless professionally documented as defective or excessively worn beforehand. Replacement or repair must be coordinated with Dream Car Rentals directly.

Damage Discrepancies

Renters are liable for any damage occurring during the rental period. To mitigate liability, document the car's condition at the beginning and end of the reservation using the rental checklist and emailing pictures of any damage to info@rentdreamcars.ca.

Payment Process

Charges for the trip are processed upon booking. Additional fees like mileage overages or fines are charged after the trip ends to the card on file.

Pets Policy

Yes, pets are allowed in our cars with a possible cleaning fee of $150 if additional cleaning is needed post-use.

Insurance Coverage Clarification

Check with your credit card provider regarding coverage specifics for a Dream Car Rentals vehicle. Additional protection options like "Premium Car Rental Protection" from American Express are available for purchase.

Vehicle "Wear and Tear"

Normal wear and tear resulting from regular vehicle usage is the renter's responsibility. However, renters are not liable for damages related to misuse or Prohibited Uses of the vehicle.

However, renters are fully responsible for, and Dream Car Rentals does not provide any protection to renters for 1) any damage related to “misuse” or Prohibited Uses of the vehicle,2) any damage to the interior of the car, or 3) any mechanical damage resulting from a renter’s improper driving (e.g., clutch damage from rough driving, suspension damage from running over speed bumps at high speed or into curbs, continuing to drive with warning indicator lights illuminated, etc).

Fees & Fines

Excess Mileage Fee: $0.75 per excess mile driven